New York City Council Header
File #: Int 1420-2019    Version: Name: Requiring a study and report on unsubstantiated 311 complaints.
Type: Introduction Status: Enacted
Committee: Committee on Governmental Operations
On agenda: 2/13/2019
Enactment date: 2/28/2021 Law number: 2021/019
Title: A Local Law in relation to requiring a study and report on 311 complaints resulting in unconfirmed conditions
Sponsors: Steven Matteo, Robert F. Holden, Diana I. Ayala, Kalman Yeger , Farah N. Louis, Stephen T. Levin, Eric A. Ulrich
Council Member Sponsors: 6
Summary: This bill would require an office or agency designated by the Mayor to collaborate with certain agencies to study the frequency of anonymous 311 complaints and whether such complaints are more likely than other complaints to be unsubstantiated. Such study would also seek to identify patterns of unsubstantiated complaints against specific properties. A report on the findings of the study would be due to the Council on December 1, 2021. Such report would be required to include recommendations on the types of 311 complaints that agencies should allow to be made anonymously.
Indexes: Other Appointment Required, Report Required
Attachments: 1. Summary of Int. No. 1420-C, 2. Summary of Int. No. 1420-B, 3. Summary of Int. No. 1420-A, 4. Summary of Int. No. 1420, 5. Int. No. 1420, 6. February 13, 2019 - Stated Meeting Agenda with Links to Files, 7. Hearing Transcript - Stated Meeting 2-13-19, 8. Proposed Int. No. 1420-A - 9/9/19, 9. Proposed Int. No. 1420-B - 1/19/21, 10. Committee Report 1/21/20, 11. Hearing Testimony 1/21/20, 12. Hearing Transcript 1/21/20, 13. Proposed Int. No. 1420-C - 1/21/21, 14. Committee Report 1/28/21, 15. Hearing Transcript 1/28/21, 16. Committee Report - Stated Meeting, 17. January 28, 2021 - Stated Meeting Agenda with Links to Files, 18. Hearing Transcript - Stated Meeting 1-28-21, 19. Minutes of the Stated Meeting - January 28, 2021, 20. Int. No. 1420-C (FINAL), 21. Fiscal Impact Statement, 22. Legislative Documents - Letter to the Mayor, 23. Local Law 19
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
3/1/2021CSteven Matteo City Council Returned Unsigned by Mayor  Action details Meeting details Not available
2/28/2021CSteven Matteo Administration City Charter Rule Adopted  Action details Meeting details Not available
1/28/2021CSteven Matteo City Council Sent to Mayor by Council  Action details Meeting details Not available
1/28/2021CSteven Matteo City Council Approved by CouncilPass Action details Meeting details Not available
1/28/2021*Steven Matteo Committee on Governmental Operations Hearing Held by Committee  Action details Meeting details Not available
1/28/2021*Steven Matteo Committee on Governmental Operations Amendment Proposed by Comm  Action details Meeting details Not available
1/28/2021*Steven Matteo Committee on Governmental Operations Amended by Committee  Action details Meeting details Not available
1/28/2021CSteven Matteo Committee on Governmental Operations Approved by CommitteePass Action details Meeting details Not available
1/21/2020*Steven Matteo Committee on Technology Laid Over by Committee  Action details Meeting details Not available
1/21/2020*Steven Matteo Committee on Technology Amendment Proposed by Comm  Action details Meeting details Not available
1/21/2020*Steven Matteo Committee on Technology Hearing Held by Committee  Action details Meeting details Not available
1/21/2020*Steven Matteo Committee on Governmental Operations Laid Over by Committee  Action details Meeting details Not available
1/21/2020*Steven Matteo Committee on Governmental Operations Amendment Proposed by Comm  Action details Meeting details Not available
1/21/2020*Steven Matteo Committee on Governmental Operations Hearing Held by Committee  Action details Meeting details Not available
9/9/2019ASteven Matteo City Council Re-referred to Committee by Council  Action details Meeting details Not available
2/13/2019*Steven Matteo City Council Referred to Comm by Council  Action details Meeting details Not available
2/13/2019*Steven Matteo City Council Introduced by Council  Action details Meeting details Not available

Int. No. 1420-C

 

By Council Members Matteo, Holden, Ayala, Yeger, Louis, Levin and Ulrich

 

A Local Law in relation to requiring a study and report on 311 complaints resulting in unconfirmed conditions

 

Be it enacted by the Council as follows:

 

Section 1. Reporting on 311 complaints. a. Definitions. For the purposes of this section the following terms have the following meanings:

Covered agency. The term “covered agency” means the department of environmental protection, the department of buildings, the department of health and mental hygiene, the department of sanitation,  the police department and any other city agency designated as a covered agency by an office or agency as may be designated by the mayor

Covered service request. The term “covered service request” means any service request made to the 311 customer service center during the reporting period that was referred to a covered agency.

Reporting period. The term “reporting period” means the period beginning on January 1, 2016 and ending on December 31, 2020.

Unconfirmed condition. The term “unconfirmed condition” means a status assigned to a service request for which there was not enough evidence for an enforcement official from the responding agency to determine whether or not the reported incident occurred, or a service request for which the reported condition was not found by an enforcement official from the responding agency. Such term does not include a service request for which the responding agency was unable to investigate the reported incident or condition because such official was denied access to private property.

b. An office or agency designated by the mayor shall collaborate with each covered agency to conduct a study of all covered service requests to determine the proportion of such service requests that were made anonymously and whether anonymous covered service requests were more likely to result in unconfirmed conditions than were other covered service requests. Such study shall also examine anonymous covered service requests to identify patterns of service requests resulting in unconfirmed conditions against specific private properties or residences, if any.

c. No later than December 1, 2021, the office or agency designated by the mayor to conduct the study required by subdivision b of this section shall submit to the council, and post conspicuously on its website, a report summarizing the findings of such study. Such report shall include recommendations, based on such study, regarding the types of service requests for which agencies should allow anonymous service requests. Such report shall not contain personally identifying information.

§ 2. This local law takes effect immediately.

 

 

 

 

 

 

 

JG/cjm

LS # 7628

01/20/2021