File #: Int 0167-2022    Version: * Name: Number of steps to submit service requests or complaints on the 311 website and mobile application.
Type: Introduction Status: Laid Over in Committee
Committee: Committee on Technology
On agenda: 4/14/2022
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to the number of steps to submit service requests or complaints on the 311 website and mobile application
Sponsors: Robert F. Holden, Julie Won, Kalman Yeger , Erik D. Bottcher, Alexa Avil├ęs, Carmen N. De La Rosa
Council Member Sponsors: 6
Summary: This bill would require to allow 311 mobile application or website users to submit a request or complaint with no more than four steps.
Attachments: 1. Summary of Int. No. 167, 2. Int. No. 167, 3. April 14, 2022 - Stated Meeting Agenda, 4. Hearing Transcript - Stated Meeting 4-14-22, 5. Committee Report 6/30/22
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
6/30/2022*Robert F. Holden Committee on Public Housing Laid Over by Committee  Action details Meeting details Not available
6/30/2022*Robert F. Holden Committee on Public Housing Hearing Held by Committee  Action details Meeting details Not available
6/30/2022*Robert F. Holden Committee on Governmental Operations Laid Over by Committee  Action details Meeting details Not available
6/30/2022*Robert F. Holden Committee on Governmental Operations Hearing Held by Committee  Action details Meeting details Not available
6/30/2022*Robert F. Holden Committee on Technology Laid Over by Committee  Action details Meeting details Not available
6/30/2022*Robert F. Holden Committee on Technology Hearing Held by Committee  Action details Meeting details Not available
4/14/2022*Robert F. Holden City Council Referred to Comm by Council  Action details Meeting details Not available
4/14/2022*Robert F. Holden City Council Introduced by Council  Action details Meeting details Not available

Int. No. 167

 

By Council Members Holden, Won, Yeger, Bottcher, Avilés and De La Rosa

 

A Local Law to amend the administrative code of the city of New York, in relation to the number of steps to submit service requests or complaints on the 311 website and mobile application

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-308 to read as follows:

§ 23-308 Service requests or complaints. Any website or mobile device application used by the 311 customer service center for the intake of service requests or complaints from the public shall allow the direct submission of such request or complaint by a member of the public with no more than four steps to input such request or complaint.

§ 2. This local law takes effect 180 days after it becomes law.

 

 

 

Session 12

IB

LS 5157

3/17/2022 11:30 pm

 

Session 11

IB

LS 15966

8/27/2020

Int. 2077-2020