File #: Int 0240-2022    Version: Name: DOITT updating 311 complaint types and reporting on such updates.
Type: Introduction Status: Enacted (Mayor's Desk for Signature)
Committee: Committee on Technology
On agenda: 4/28/2022
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to the department of information technology and telecommunications updating 311 complaint types and reporting on such updates
Sponsors: Jennifer Gutiérrez, Rita C. Joseph, Selvena N. Brooks-Powers, Althea V. Stevens, Kalman Yeger , Julie Menin, Nantasha M. Williams, Lynn C. Schulman, Kevin C. Riley, Mercedes Narcisse, Charles Barron, Chi A. Ossé, Diana I. Ayala, Lincoln Restler, Tiffany Cabán, Shaun Abreu, Kristin Richardson Jordan, Sandy Nurse, Farah N. Louis, Alexa Avilés, Carmen N. De La Rosa, Julie Won, Crystal Hudson, Shahana K. Hanif, Pierina Ana Sanchez, Eric Dinowitz, James F. Gennaro, Joann Ariola
Council Member Sponsors: 28
Summary: This bill would require that, within 30 days of the effective date of a local law that an agency head determines would allow an individual to request a service from the agency, the agency head notify the Commissioner of Information Technology and Telecommunications and 311 of the possible need to update or add a new 311 service request or complaint type. This bill would further require 311 to submit an annual report on newly added or updated 311 service request or complaint types. 311 would also be required to make a dataset publicly available on the submission of correspondence by the public requesting the addition of, or an update to, 311 service request or complaint types. Such a dataset would have to be updated semiannually.
Indexes: Report Required
Attachments: 1. Summary of Int. No. 240-A, 2. Summary of Int. No. 240, 3. Int. No. 240, 4. April 28, 2022 - Stated Meeting Agenda, 5. Hearing Transcript - Stated Meeting 4-28-22, 6. Minutes of the Stated Meeting - April 28, 2022, 7. Committee Report 6/30/22, 8. Hearing Testimony 6/30/22, 9. Hearing Transcript 6/30/22, 10. Proposed Int. No. 240-A - 9/26/22, 11. Committee Report 9/29/22, 12. Committee Report - Stated Meeting, 13. Fiscal Impact Statement, 14. September 29, 2022 - Stated Meeting Agenda
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
9/29/2022AJennifer Gutiérrez City Council Approved by CouncilPass Action details Meeting details Not available
9/29/2022*Jennifer Gutiérrez Committee on Technology Hearing Held by Committee  Action details Meeting details Not available
9/29/2022*Jennifer Gutiérrez Committee on Technology Amendment Proposed by Comm  Action details Meeting details Not available
9/29/2022*Jennifer Gutiérrez Committee on Technology Amended by Committee  Action details Meeting details Not available
9/29/2022AJennifer Gutiérrez Committee on Technology Approved by CommitteePass Action details Meeting details Not available
6/30/2022*Jennifer Gutiérrez Committee on Public Housing Laid Over by Committee  Action details Meeting details Not available
6/30/2022*Jennifer Gutiérrez Committee on Public Housing Hearing Held by Committee  Action details Meeting details Not available
6/30/2022*Jennifer Gutiérrez Committee on Governmental Operations Laid Over by Committee  Action details Meeting details Not available
6/30/2022*Jennifer Gutiérrez Committee on Governmental Operations Hearing Held by Committee  Action details Meeting details Not available
6/30/2022*Jennifer Gutiérrez Committee on Technology Laid Over by Committee  Action details Meeting details Not available
6/30/2022*Jennifer Gutiérrez Committee on Technology Hearing Held by Committee  Action details Meeting details Not available
4/28/2022*Jennifer Gutiérrez City Council Referred to Comm by Council  Action details Meeting details Not available
4/28/2022*Jennifer Gutiérrez City Council Introduced by Council  Action details Meeting details Not available

Int. No. 240-A

 

By Council Members Gutiérrez, Joseph, Brooks-Powers, Stevens, Yeger, Menin, Williams, Schulman, Riley, Narcisse, Barron, Ossé, Ayala, Restler, Cabán, Abreu, Richardson Jordan, Nurse, Louis, Avilés, De La Rosa, Won, Hudson, Hanif, Sanchez, Dinowitz, Gennaro and Ariola

 

A Local Law to amend the administrative code of the city of New York, in relation to the department of information technology and telecommunications updating 311 complaint types and reporting on such updates

 

Be it enacted by the Council as follows:

Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-309 to read as follows:

§ 23-309 Updating 311 request for service or complaint types. a. Within 30 days of the effective date of a local law that the commissioner or head of any agency or office determines would provide an individual with the opportunity to make a new request for service from such agency or office, such commissioner or head shall notify the commissioner of information technology and telecommunications and the 311 customer service center of the potential need to add a request for service or complaint type to, or update a request for service or complaint type on, the 311 customer service center, website and mobile device platforms.

b. No later than February 1, 2024, and every February 1 thereafter, the director of the 311 customer service center shall report to the mayor and speaker of the council all requests for service or complaint types that were added to or updated on the 311 customer service center, website and mobile device platforms during the previous year in accordance with this section. Such report shall be posted on the website of the 311 customer service center and shall include (i) the date when each such request for service or complaint type was added to or updated on the 311 customer service center, website and mobile device platforms and (ii) an explanation of any obstacles experienced by the 311 customer service center or relevant agency in adding such request for service or complaint types to, or updating such request for service or complaint types on, the 311 customer service center, website and mobile device platforms.

                     c. Beginning February 1, 2024, the director of the 311 customer service center shall make publicly available a dataset on the submission of correspondence by the public requesting the addition of, or an update to, a request for service or complaint type. Such dataset shall be available on the city’s website, updated semiannually, and include, but need not be limited to, the following information for each such submission made on or after August 1, 2023:

                     1. The date and time of the submission;

                     2. The subject of the correspondence;

                     3. The office or agency to which such submission was communicated for response; and

                     4. Whether such request was implemented.

§ 2. This local law takes effect 60 days after it becomes law.

 

 

 

 

 

 

 

 

Session 12

BG/IB

LS #8578

9/21/2022 at 11:38 pm

 

Session 11

NLB

LS #13404                     

Int. #2303-2021