File #: Int 0820-2024    Version: * Name: Number of steps to submit service requests or complaints on the 311 website and mobile application.
Type: Introduction Status: Committee
Committee: Committee on Technology
On agenda: 4/18/2024
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to the number of steps to submit service requests or complaints on the 311 website and mobile application
Sponsors: Robert F. Holden, Justin L. Brannan, Farah N. Louis, Alexa Avilés, Joseph C. Borelli, Vickie Paladino
Council Member Sponsors: 6
Summary: This bill would require to allow 311 mobile application or website users to submit a request or complaint with no more than four steps.
Attachments: 1. Summary of Int. No. 820, 2. Int. No. 820, 3. April 18, 2024 - Stated Meeting Agenda, 4. Committee Report 4/25/24, 5. Hearing Testimony 4/25/24, 6. Hearing Transcript - Stated Meeting 4-18-24
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
4/25/2024*Robert F. Holden Committee on Technology Hearing Held by Committee  Action details Meeting details Not available
4/25/2024*Robert F. Holden Committee on Technology Laid Over by Committee  Action details Meeting details Not available
4/18/2024*Robert F. Holden City Council Referred to Comm by Council  Action details Meeting details Not available
4/18/2024*Robert F. Holden City Council Introduced by Council  Action details Meeting details Not available

Int. No. 820

 

By Council Members Holden, Brannan, Louis, Avilés, Borelli and Paladino

 

A Local Law to amend the administrative code of the city of New York, in relation to the number of steps to submit service requests or complaints on the 311 website and mobile application

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-308 to read as follows:

§ 23-308 Service requests or complaints. Any website or mobile device application used by the 311 customer service center for the intake of service requests or complaints from the public shall allow the direct submission of such request or complaint by a member of the public with no more than four steps to input such request or complaint.

§ 2. This local law takes effect 180 days after it becomes law.

 

 

 

Session 13

LS 5157

1/11/2024

 

Session 12

IB

LS 5157

3/17/2022 11:30 pm