File #: Int 0744-2024    Version: * Name: Duplicate 311 requests for service and complaints.
Type: Introduction Status: Committee
Committee: Committee on Governmental Operations, State & Federal Legislation
On agenda: 4/11/2024
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to duplicate 311 requests for service and complaints
Sponsors: Eric Dinowitz, Keith Powers , Joann Ariola
Council Member Sponsors: 3
Summary: This bill would prohibit agencies from closing 311 requests for service or complaints solely because they have been identified as duplicates of previous 311 requests for service or complaints.
Attachments: 1. Summary of Int. No. 744, 2. Int. No. 744, 3. April 11, 2024 - Stated Meeting Agenda, 4. Hearing Transcript - Stated Meeting 4-11-24

Int. No. 744

 

By Council Members Dinowitz, Powers, and Ariola

 

A Local Law to amend the administrative code of the city of New York, in relation to duplicate 311 requests for service and complaints

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-311 to read as follows:

§ 23-311 Duplicate 311 service requests or complaints. a. Definitions. As used in this section, the term “duplicate request” means a 311 request for service or complaint that requests the same action or relates to the same set of circumstances in the same location as a previously submitted 311 request for service or complaint.

b. No agency shall close a 311 request for service or complaint on the sole basis that the agency has identified it as a duplicate request.

§ 2. This local law takes effect 120 days after it becomes law.

 

 

 

 

KF

LS #3920/6330/8081

11/1/23