Details Meeting Name: Committee on Governmental Operations (inactive) Agenda status: Final Meeting date/time: 1/17/2019 1:00 PM Minutes status: Final   Meeting location: Council Chambers - City Hall Jointly with the Committee on Technology Published agenda: Agenda Published minutes: Minutes   Meeting video: Video   Attachments: CLICK ANY FILE # BELOW (in blue) TO ACCESS LEGISLATION AND ATTACHMENTS Meeting Items (8) 8 records Group Clear sorting Clear grouping Group by Type Group by Result Export Export to Excel Export to PDF Export to Word Show: All agenda items Legislation only All agenda items File # Ver. Prime Sponsor Agenda # Agenda Note Name Type Summary Action Result Action Details Multimedia                     Roll call Not available T2018-3216 *       Oversight - 311 Customer Experience and Operations. Oversight   Hearing Held by Committee   Action details Not available T2018-3216 *       Oversight - 311 Customer Experience and Operations. Oversight   Filed, by Committee   Action details Not available Int 0188-2018 * Justin L. Brannan     Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property. Introduction This bill would require 311 to stop referring non-emergency, anonymous calls about harassed properties to agencies for follow-up. Harassed properties under this bill would be considered those that have had repeated anonymous complaints to 311 that cannot be substantiated or that are substantiated but are not illegal. Hearing Held by Committee   Action details Not available Int 0188-2018 * Justin L. Brannan     Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property. Introduction This bill would require 311 to stop referring non-emergency, anonymous calls about harassed properties to agencies for follow-up. Harassed properties under this bill would be considered those that have had repeated anonymous complaints to 311 that cannot be substantiated or that are substantiated but are not illegal. Laid Over by Committee   Action details Not available Int 1328-2019 * Carlos Menchaca     Identification of languages spoken by callers to the 311 customer service center. Introduction This bill would require the development of a protocol for identifying the languages spoken by callers to 311. The bill would also create a reporting requirement of the Department of Information Technology and Telecommunications. The department would be required to report on instances where calls were disconnected for failure to receive appropriate language assistance. Hearing Held by Committee   Action details Not available Int 1328-2019 * Carlos Menchaca     Identification of languages spoken by callers to the 311 customer service center. Introduction This bill would require the development of a protocol for identifying the languages spoken by callers to 311. The bill would also create a reporting requirement of the Department of Information Technology and Telecommunications. The department would be required to report on instances where calls were disconnected for failure to receive appropriate language assistance. Laid Over by Committee   Action details Not available                     Not available