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T2024-1806
| * | | | | Oversight - 311 | Oversight | | Hearing Held by Committee | |
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T2024-1806
| * | | | | Oversight - 311 | Oversight | | Filed, by Committee | |
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Int 0131-2024
| * | Gale A. Brewer | | | Adding a 311 complaint category for noise from sirens. | Introduction | This bill would require the Commissioner of Information Technology and Telecommunications to create a specific 311 category through which the public can submit service requests and requests for information regarding noise from sirens. The category would be available on all relevant 311 platforms, including its website and mobile platforms. The Commissioner would be required to publish online three monthly reports on service requests regarding noise from sirens received by 311 in the previous month, including incident descriptions, dates, and locations. | Hearing Held by Committee | |
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Int 0131-2024
| * | Gale A. Brewer | | | Adding a 311 complaint category for noise from sirens. | Introduction | This bill would require the Commissioner of Information Technology and Telecommunications to create a specific 311 category through which the public can submit service requests and requests for information regarding noise from sirens. The category would be available on all relevant 311 platforms, including its website and mobile platforms. The Commissioner would be required to publish online three monthly reports on service requests regarding noise from sirens received by 311 in the previous month, including incident descriptions, dates, and locations. | Laid Over by Committee | |
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Int 0422-2024
| * | Carlina Rivera | | | Requiring the commissioner of DOITT to create a separate 311 category for rooftop activity complaints and to report annually regarding such complaints. | Introduction | This bill would require the Department of Information Technology and Telecommunications (“DoITT”) to create a separate link for rooftop activity complaints on the 311 website and mobile app, which would then provide links to further subcategories in order that each rooftop activity complaint be referred to the appropriate City agency for handling. DoITT would also be required to report annually on how such rooftop activity complaints are resolved. The bill would further require the Department of Buildings to report annually on the number of City rooftops with recreational spaces indicated on a Certificate of Occupancy or indicated on a Place of Assembly Certificate of Operation. | Hearing Held by Committee | |
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Int 0422-2024
| * | Carlina Rivera | | | Requiring the commissioner of DOITT to create a separate 311 category for rooftop activity complaints and to report annually regarding such complaints. | Introduction | This bill would require the Department of Information Technology and Telecommunications (“DoITT”) to create a separate link for rooftop activity complaints on the 311 website and mobile app, which would then provide links to further subcategories in order that each rooftop activity complaint be referred to the appropriate City agency for handling. DoITT would also be required to report annually on how such rooftop activity complaints are resolved. The bill would further require the Department of Buildings to report annually on the number of City rooftops with recreational spaces indicated on a Certificate of Occupancy or indicated on a Place of Assembly Certificate of Operation. | Laid Over by Committee | |
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Int 0461-2024
| * | Sandra Ung | | | Requiring human translation of the 311 app. | Introduction | This bill would require the Department of Information Technology and Telecommunications to ensure translation of the 311 mobile application by a human translator into the designated citywide languages, and to make the translated app available for download on the NYC311 website and in app stores, by January 31, 2024. The Department would also be required to have new additions and updates to the app translated within 30 days of such changes, and to report on its compliance with these requirements annually. | Hearing Held by Committee | |
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Int 0461-2024
| * | Sandra Ung | | | Requiring human translation of the 311 app. | Introduction | This bill would require the Department of Information Technology and Telecommunications to ensure translation of the 311 mobile application by a human translator into the designated citywide languages, and to make the translated app available for download on the NYC311 website and in app stores, by January 31, 2024. The Department would also be required to have new additions and updates to the app translated within 30 days of such changes, and to report on its compliance with these requirements annually. | Laid Over by Committee | |
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Int 0485-2024
| * | Julie Won | | | Requiring the 311 customer service center to provide assistance relating to affordable internet programs. | Introduction | This bill would require the 311 customer service center to provide assistance and information to callers relating to affordable internet programs, including but not limited to providing information on affordable internet programs, such as eligibility requirements, and instructions on how to apply for affordable internet programs. | Hearing Held by Committee | |
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Int 0485-2024
| * | Julie Won | | | Requiring the 311 customer service center to provide assistance relating to affordable internet programs. | Introduction | This bill would require the 311 customer service center to provide assistance and information to callers relating to affordable internet programs, including but not limited to providing information on affordable internet programs, such as eligibility requirements, and instructions on how to apply for affordable internet programs. | Laid Over by Committee | |
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Int 0582-2024
| * | Eric Dinowitz | | | Creating a mobile application to support the efficient handling of 311 service requests by city employees. | Introduction | This bill would require the Department of Information Technology and Telecommunications (“DoITT”) to create a mobile application to support the efficient handling of 311 service requests by City employees. The mobile application would provide City employees assigned to handle 311 service requests with relevant information necessary to efficiently complete the work for the requests, and would indicate when requests have been completed. Other City agencies would provide assistance to DoITT as necessary in developing the mobile application. | Hearing Held by Committee | |
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Int 0582-2024
| * | Eric Dinowitz | | | Creating a mobile application to support the efficient handling of 311 service requests by city employees. | Introduction | This bill would require the Department of Information Technology and Telecommunications (“DoITT”) to create a mobile application to support the efficient handling of 311 service requests by City employees. The mobile application would provide City employees assigned to handle 311 service requests with relevant information necessary to efficiently complete the work for the requests, and would indicate when requests have been completed. Other City agencies would provide assistance to DoITT as necessary in developing the mobile application. | Laid Over by Committee | |
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Int 0583-2024
| * | Eric Dinowitz | | | Requiring the 311 customer service center to provide live chat functionality. | Introduction | This bill would require the Department of Information Technology and Telecommunications to provide a live chat option within the 311 customer service center website and mobile application, and to transit live chat logs to agency representatives or inspectors. | Hearing Held by Committee | |
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Int 0583-2024
| * | Eric Dinowitz | | | Requiring the 311 customer service center to provide live chat functionality. | Introduction | This bill would require the Department of Information Technology and Telecommunications to provide a live chat option within the 311 customer service center website and mobile application, and to transit live chat logs to agency representatives or inspectors. | Laid Over by Committee | |
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Int 0584-2024
| * | Eric Dinowitz | | | Providing an estimated wait time to 311 call center customers. | Introduction | This bill would require the 311 call center to implement a virtual queue system that provides an estimated wait time for telephone callers. The bill would require this feature to be in place on June 30, 2025. | Hearing Held by Committee | |
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Int 0584-2024
| * | Eric Dinowitz | | | Providing an estimated wait time to 311 call center customers. | Introduction | This bill would require the 311 call center to implement a virtual queue system that provides an estimated wait time for telephone callers. The bill would require this feature to be in place on June 30, 2025. | Laid Over by Committee | |
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Int 0588-2024
| * | Eric Dinowitz | | | 311 transmitting image and video data for service requests or complaints. | Introduction | This bill would require 311 to accept image and video data during the intake of service requests or complaints other than those related to housing, and then to supply that data to the relevant agencies for use by their inspectors or other appropriate persons. | Hearing Held by Committee | |
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Int 0588-2024
| * | Eric Dinowitz | | | 311 transmitting image and video data for service requests or complaints. | Introduction | This bill would require 311 to accept image and video data during the intake of service requests or complaints other than those related to housing, and then to supply that data to the relevant agencies for use by their inspectors or other appropriate persons. | Laid Over by Committee | |
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Int 0589-2024
| * | Eric Dinowitz | | | Requiring that 311 allow persons to request snow and ice removal on pedestrian bridges and that those reports be routed to the appropriate agency. | Introduction | This bill would enable persons who access the 311 website, app or phone line to be able to request that snow and ice be cleared from pedestrian bridges. This bill would also ensure that the request goes to the appropriate agency that is in charge of snow removal. | Hearing Held by Committee | |
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Int 0589-2024
| * | Eric Dinowitz | | | Requiring that 311 allow persons to request snow and ice removal on pedestrian bridges and that those reports be routed to the appropriate agency. | Introduction | This bill would enable persons who access the 311 website, app or phone line to be able to request that snow and ice be cleared from pedestrian bridges. This bill would also ensure that the request goes to the appropriate agency that is in charge of snow removal. | Laid Over by Committee | |
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Int 0602-2024
| * | Robert F. Holden | | | Reports of illegal towing to 311. | Introduction | This bill would require the Department of Information Technology and Telecommunications to create a new complaint function on the 311 website, telephone and mobile device platforms to report tow trucks illegally towing vehicles immobilized due to an accident. The bill would require this new 311 function to provide the ability to upload a photograph or video with the complaint. | Hearing Held by Committee | |
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Int 0602-2024
| * | Robert F. Holden | | | Reports of illegal towing to 311. | Introduction | This bill would require the Department of Information Technology and Telecommunications to create a new complaint function on the 311 website, telephone and mobile device platforms to report tow trucks illegally towing vehicles immobilized due to an accident. The bill would require this new 311 function to provide the ability to upload a photograph or video with the complaint. | Laid Over by Committee | |
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Int 0626-2024
| * | Keith Powers | | | Use of global positioning system coordinates for 311 complaints and service requests. | Introduction | This bill would require the Department of Information Technology and Telecommunications to ensure that the 311 mobile application and website track and have the capability to accept global positioning service, also known as GPS, coordinates when customers are submitting complaints and service requests. This bill would also require that customers give their consent before the website or app can detect their real-time location, and that they have the ability to cease sharing their data or delete previously stored data from the website or app at any time. | Hearing Held by Committee | |
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Int 0626-2024
| * | Keith Powers | | | Use of global positioning system coordinates for 311 complaints and service requests. | Introduction | This bill would require the Department of Information Technology and Telecommunications to ensure that the 311 mobile application and website track and have the capability to accept global positioning service, also known as GPS, coordinates when customers are submitting complaints and service requests. This bill would also require that customers give their consent before the website or app can detect their real-time location, and that they have the ability to cease sharing their data or delete previously stored data from the website or app at any time. | Laid Over by Committee | |
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Int 0634-2024
| * | Public Advocate Jumaane Williams | | | 311 transmitting image and video data for housing service requests or complaints. | Introduction | This bill would require 311 to accept image and video data during the intake of certain service requests or complaints, and then to supply that data to the relevant agencies for use by their inspectors. | Hearing Held by Committee | |
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Int 0634-2024
| * | Public Advocate Jumaane Williams | | | 311 transmitting image and video data for housing service requests or complaints. | Introduction | This bill would require 311 to accept image and video data during the intake of certain service requests or complaints, and then to supply that data to the relevant agencies for use by their inspectors. | Laid Over by Committee | |
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Int 0640-2024
| * | Public Advocate Jumaane Williams | | | Requiring the 311 customer service center to accept requests for service and complaints using video call functionality. | Introduction | This bill would require that the 311 customer service center have the ability to conduct video calls. These calls would be required to use upon request standard real-time captioning services in English or the 10 designated citywide languages as defined by the Mayor’s Office: Spanish, Chinese (including Mandarin, Cantonese, and Taiwanese), Russian, Bengali, Haitian Creole, Korean, Arabic, Urdu, French, and Polish. The 311 customer service center would also be required to ensure that at all times at least three call takers fluent in American Sign Language are available. | Hearing Held by Committee | |
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Int 0640-2024
| * | Public Advocate Jumaane Williams | | | Requiring the 311 customer service center to accept requests for service and complaints using video call functionality. | Introduction | This bill would require that the 311 customer service center have the ability to conduct video calls. These calls would be required to use upon request standard real-time captioning services in English or the 10 designated citywide languages as defined by the Mayor’s Office: Spanish, Chinese (including Mandarin, Cantonese, and Taiwanese), Russian, Bengali, Haitian Creole, Korean, Arabic, Urdu, French, and Polish. The 311 customer service center would also be required to ensure that at all times at least three call takers fluent in American Sign Language are available. | Laid Over by Committee | |
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Int 0673-2024
| * | Carmen N. De La Rosa | | | Adding a 311 complaint category for dog runs. | Introduction | This bill would require the department of information technology and telecommunications to add a category through which the public may file complaints, service requests, and requests for information in relation to dog runs. The category would be available on all relevant 311 customer service center platforms, including its website and mobile platforms. | Hearing Held by Committee | |
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Int 0673-2024
| * | Carmen N. De La Rosa | | | Adding a 311 complaint category for dog runs. | Introduction | This bill would require the department of information technology and telecommunications to add a category through which the public may file complaints, service requests, and requests for information in relation to dog runs. The category would be available on all relevant 311 customer service center platforms, including its website and mobile platforms. | Laid Over by Committee | |
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Int 0820-2024
| * | Robert F. Holden | | | Number of steps to submit service requests or complaints on the 311 website and mobile application. | Introduction | This bill would require to allow 311 mobile application or website users to submit a request or complaint with no more than four steps. | Hearing Held by Committee | |
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Int 0820-2024
| * | Robert F. Holden | | | Number of steps to submit service requests or complaints on the 311 website and mobile application. | Introduction | This bill would require to allow 311 mobile application or website users to submit a request or complaint with no more than four steps. | Laid Over by Committee | |
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Int 0822-2024
| * | Robert F. Holden | | | Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint and implement protocols providing proof of action. | Introduction | This bill would require that if an agency is unable to take action on a 311 service request or complaint, the 311 customer service center (NYC311) must indicate in the description of the action taken on a 311 request or complaint in the 311 system that the responding agency is unable to resolve the request. The responding agency would also be required to indicate their ability to respond to a complaint or service request to NYC311. This bill would also require NYC311, in consultation with relevant agencies, to develop and implement protocols to provide proof of action taken when a responding agency resolves a 311 request for service or complaint. | Hearing Held by Committee | |
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Int 0822-2024
| * | Robert F. Holden | | | Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint and implement protocols providing proof of action. | Introduction | This bill would require that if an agency is unable to take action on a 311 service request or complaint, the 311 customer service center (NYC311) must indicate in the description of the action taken on a 311 request or complaint in the 311 system that the responding agency is unable to resolve the request. The responding agency would also be required to indicate their ability to respond to a complaint or service request to NYC311. This bill would also require NYC311, in consultation with relevant agencies, to develop and implement protocols to provide proof of action taken when a responding agency resolves a 311 request for service or complaint. | Laid Over by Committee | |
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