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T2018-3216
| * | | | | Oversight - 311 Customer Experience and Operations. | Oversight | | Hearing Held by Committee | |
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T2018-3216
| * | | | | Oversight - 311 Customer Experience and Operations. | Oversight | | Filed, by Committee | |
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Int 0188-2018
| * | Justin L. Brannan | | | Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property. | Introduction | This bill would require 311 to stop referring non-emergency, anonymous calls about harassed properties to agencies for follow-up. Harassed properties under this bill would be considered those that have had repeated anonymous complaints to 311 that cannot be substantiated or that are substantiated but are not illegal. | Hearing Held by Committee | |
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Int 0188-2018
| * | Justin L. Brannan | | | Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property. | Introduction | This bill would require 311 to stop referring non-emergency, anonymous calls about harassed properties to agencies for follow-up. Harassed properties under this bill would be considered those that have had repeated anonymous complaints to 311 that cannot be substantiated or that are substantiated but are not illegal. | Laid Over by Committee | |
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Int 1328-2019
| * | Carlos Menchaca | | | Identification of languages spoken by callers to the 311 customer service center. | Introduction | This bill would require the development of a protocol for identifying the languages spoken by callers to 311. The bill would also create a reporting requirement of the Department of Information Technology and Telecommunications. The department would be required to report on instances where calls were disconnected for failure to receive appropriate language assistance. | Hearing Held by Committee | |
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Int 1328-2019
| * | Carlos Menchaca | | | Identification of languages spoken by callers to the 311 customer service center. | Introduction | This bill would require the development of a protocol for identifying the languages spoken by callers to 311. The bill would also create a reporting requirement of the Department of Information Technology and Telecommunications. The department would be required to report on instances where calls were disconnected for failure to receive appropriate language assistance. | Laid Over by Committee | |
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