File #: Int 0431-2022    Version: Name: Customer service training for shelter personnel of the department of homeless services and its contractors.
Type: Introduction Status: Enacted
Committee: Committee on General Welfare
On agenda: 5/19/2022
Enactment date: 4/16/2023 Law number: 2023/049
Title: A Local Law to amend the administrative code of the city of New York, in relation to customer service training for shelter personnel of the department of homeless services and its contractors
Sponsors: Rafael Salamanca, Jr., Shahana K. Hanif, Farah N. Louis, Shekar Krishnan, Diana I. Ayala, Linda Lee, Pierina Ana Sanchez, Marjorie Velázquez, James F. Gennaro, Carlina Rivera
Council Member Sponsors: 10
Summary: This bill would require the Department of Homeless Services to, unless provided otherwise by contract, provide biannual customer service training to all shelter personnel, including employees of a provider under contract or similar agreement with the department, who have direct contact with shelter residents. Such training would include techniques to improve professionalism, increase cultural sensitivity, implement a trauma-informed approach to interactions with shelter residents, and de-escalate conflict.
Indexes: Oversight
Attachments: 1. Summary of Int. No. 431-A, 2. Summary of Int. No. 431, 3. Int. No. 431, 4. May 19, 2022 - Stated Meeting Agenda, 5. Hearing Transcript - Stated Meeting 5-19-22, 6. Minutes of the Stated Meeting - May 19, 2022, 7. Committee Report 9/13/22, 8. Hearing Testimony 9/13/22, 9. Hearing Transcript 9/13/22, 10. Proposed Int. No. 431-A - 3/10/23, 11. Committee Report 3/16/23, 12. Hearing Transcript 3/16/23, 13. Committee Report - Stated Meeting, 14. March 16, 2023 - Stated Meeting Agenda, 15. Hearing Transcript - Stated Meeting 3-16-23, 16. Minutes of the Stated Meeting - March 16, 2023, 17. Int. No. 431-A (FINAL), 18. Fiscal Impact Statement, 19. Legislative Documents - Letter to the Mayor, 20. Local Law 49
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
4/18/2023ARafael Salamanca, Jr. City Council Returned Unsigned by Mayor  Action details Meeting details Not available
4/16/2023ARafael Salamanca, Jr. Administration City Charter Rule Adopted  Action details Meeting details Not available
3/16/2023ARafael Salamanca, Jr. City Council Sent to Mayor by Council  Action details Meeting details Not available
3/16/2023ARafael Salamanca, Jr. City Council Approved by CouncilPass Action details Meeting details Not available
3/16/2023*Rafael Salamanca, Jr. Committee on General Welfare Hearing Held by Committee  Action details Meeting details Not available
3/16/2023*Rafael Salamanca, Jr. Committee on General Welfare Amendment Proposed by Comm  Action details Meeting details Not available
3/16/2023*Rafael Salamanca, Jr. Committee on General Welfare Amended by Committee  Action details Meeting details Not available
3/16/2023ARafael Salamanca, Jr. Committee on General Welfare Approved by CommitteePass Action details Meeting details Not available
9/13/2022*Rafael Salamanca, Jr. Committee on General Welfare Hearing Held by Committee  Action details Meeting details Not available
9/13/2022*Rafael Salamanca, Jr. Committee on General Welfare Laid Over by Committee  Action details Meeting details Not available
5/19/2022*Rafael Salamanca, Jr. City Council Referred to Comm by Council  Action details Meeting details Not available
5/19/2022*Rafael Salamanca, Jr. City Council Introduced by Council  Action details Meeting details Not available

Int. No. 431-A

 

By Council Members Salamanca, Hanif, Louis, Krishnan, Ayala, Lee, Sanchez, Velázquez, Gennaro and Rivera

 

A Local Law to amend the administrative code of the city of New York, in relation to customer service training for shelter personnel of the department of homeless services and its contractors

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 3 of title 21 of the administrative code of the city of New York is amended by adding a new section 21-331 to read as follows:

§ 21-331 Customer service training. a. Definitions. For the purposes of this section, the following terms have the following meanings:

Provider. The term “provider” means a person under contract or similar agreement with the department to provide shelter.

Shelter. The term “shelter” means temporary emergency housing provided by the department or a provider to homeless adults, adult families, and families with children.

Shelter personnel. The term “shelter personnel” means employees of the department or a provider who have direct contact with shelter residents.

b. Unless provided otherwise by contract, the department shall develop and provide biannual training to shelter personnel on best practices for improving interactions between shelter personnel and shelter residents. Such training shall include techniques to improve professionalism, increase cultural sensitivity, implement a trauma-informed approach to interactions with shelter residents, and de-escalate conflict.

§ 2. This local law takes effect 120 days after it becomes law.

 

 

 

 

 

Session 12

RCC/DR

Int. # 883

3/8/2023 7:24pm

 

Session 11

SW/AV/ACK

LS #11323

Int 1748/2017

11/29/2017